Returns & Exchanges
At EMPIRE, we want you to feel confident in every piece you wear, which is why we offer a seamless 30-day return policy for all unworn apparel. If your selection isn't the perfect fit, we are committed to making the exchange or refund process as effortless as your style.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Package Your Items
Place the original items with all designer tags attached inside the original shipping box or a secure mailer of your choice.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and securely affix it to the outside of your package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy until your refund or exchange is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing